FAQs
Looking for answers? Here’s some information on the questions we are frequently asked.
MOBILE VET FAQs
Q. What kind of services do you offer?
- We offer a complete range of Veterinary services and treat a variety animals including Dogs, Cats, Rodents and Birds. For a comprehensive list of our services please visit our Services Page
Q. What if my pet requires hospitalisation or further treatment?
A. If your pet requires further care, surgery or hospitalisation we can refer you to one of our trusted partner clinics throughout Brisbane. For your convenience, WAGS can still provide all post-operative care in the comfort of your own home.
Q. Is a Mobile Vet expensive?
A. WAGS Mobile Vet does not charge a callout fee. We strive to provide affordable care so the cost of our services are comparable with that of a regular clinic
Q. What areas do you service?
A. To view our service area map please visit our Service Area page. If your suburb falls outside of our service area please contact us as we offer extended travel appointments and we are continually expanding our service area.
Q. What are your service hours?
A. Please see our Contact Us page for up to date service hours
Q. I have more than one pet, can you see them all in one visit?
A. WAGS Mobile Vet is particularly convenient for families with more than one pet. We are happy to see any number of pets just let us know when making your appointment.
Q. What payment options are available?
A. For your convenience all Wags vehicles are equipped with EFTPOS facilities. We accept most major debit and credit cards. Please note, full payment is required at the end of your appointment.
We do not accept cash, cheques, American Express or Diners Club
Q. How do I schedule an appointment?
A. To schedule an appointment please call us on 0416 929 461
Q. Are you able to keep track of my pet's medical history, injections and vaccinations?
A. Absolutely! We use state of the art Veterinary Management Software to keep track of all of our patients medical histories and treatments. We will also send you reminders for any procedures, vaccinations or check-ups that your pet needs so you don’t have to worry about forgetting something.
Q. Are you able to get my pet's records from another Vet?
A. We can easily arrange to have your pets complete history sent to us via our state of the art Veterinary Management Software.
Q. I’m not going to be home, are you still able to see my pet?
A. Unfortunately we are not able to see you pet without you being present. If you have an appointment scheduled and aren’t able to be present please call us immediately to arrange another suitable time
Q. What is your cancellation policy?
A. For your convenience we will confirm your appointment on the day prior to our visit. Please call us immediately if you are not able to make your scheduled appointment. We require 24 hours notice of cancellation, however we do understand that last minute emergencies may occur.
If we arrive at our appointment and nobody is home, we will attempt to call you. If we are unable to conduct our appointment as scheduled, a cancellation surcharge will be added to your next booking. You will be notified of the cancellation surcharge when you book your next appointment.
Q. Can you process my Pet Insurance claim?
A. We will provide you with all of the details and necessary paperwork to be able to submit your insurance claim.